TL280LE

TL280LE – Installation Manual

TL280LE(R) / TL280LEX(R) /

TL280LE-EU / TL280LE-LAT /

TL280LE-AU

Internet and LTE/HSPA Dual-Path Alarm Communicator

LE2080(R) / LE2080X(R) / LE2080-

EU / LE2080-LAT / LE2080-AU

LTE/HSPA Alarm Communicator

3G2080(R)E

HSPA Cellular Alarm Communicator

TL2803G(R)E

Internet and HSPA Dual-Path Alarm Communicator

TL280(R)E

Internet Alarm Communicator

Installation Manual 5.X

Warning: This manual contains information on limitations regarding product use and function and information on the limitations as to the liability of the manufacturer. The entire manual should be carefully read. Please note that not all models and features listed are available in all markets. Approvals information

NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION AND OTHER INVOLVED PARTIES

This product incorporates field-programmable software. In order for the product to comply with the requirements in

CAN/ULC-S559.

Standard for Control Units for Fire Alarm Systems, certain programming features or options must be limited to the specific values or not used at all as indicated below. Program Feature or Option Permitted in ULC- S559 Possible Settings Settings Permitted in

S559

Supervision (Active) Yes 180s 200s 180s (90s Heartbeat) 300s 180s (90s Heartbeat) (Active) Supervision (Passive) Yes Daily, Weekly, Monthly test transmissions Daily Test Enabled (passive)

SMS Command and

Control No Enable/disable Disabled In Connect24, the installer must select an account type. These are the account types available for ULC in C24: ULC Commercial Fire – Active ULC Commercial Burg – Active ULC Commercial Fire – Passive ULC Commercial Burg – Passive ULC Residential – All configurations ULC Commercial Fire Active Dual channel ULC Commercial Fire Passive Dual channel

IMPORTANT INSTALLATION NOTICE - TL280LE-AU / LE2080-AU

The radio requires an appropriate network provider to be selected during the installation process. Telstra:Enter Installer's programming [*][8][Installer's code][851][019], and enter 01 to select Telstra. Vodafone:Enter Installer's programming [*][8][Installer's code][851][019], and enter 02 to select Vodafone. If Optus is the carrier, select the Telstra profile 01. Spark: Enter Installer's programming [*][8][Installer's code][851][019], and enter 03 to select Spark. Failure to select the correct network profile during the initial installation may interfere with SIM card provisioning or the radio's ability to remain attached to the home network. WARNING: Installer please read carefully Note to Installers The warningson thispage contain vitalinformation. Asthe onlyindividualin contact with systemusers, it isthe installer’sresponsibilityto bring each itemin thiswarning to the attention of allusersof thissystem. System Failures Thissystemhasbeen carefullydesigned to be aseffective aspossible. There are cir- cumstances, however, involving fire, burglary, or other typesof emergencieswhere it may not provide protection. Any alarm system of any type may be compromised deliberatelyor mayfail to operate asexpected for a varietyof reasons. Some, but not all, of the reasonsmaybe: Access by Intruders Intrudersmay enter through an unprotected access point, circumvent a sensing device, evade detection bymoving through an area of insufficient coverage, dis- connect a warning device, or interfere with or prevent the proper operation of the system. Component Failure Although every effort hasbeen made to make this systemas reliable as possible, the systemmayfailto function asintended due to the failure of a component. Compromise of Radio Frequency (Wireless) Devices Signals may not reach the receiver under all circumstances which could include metalobjectsplaced on or near the radio path or deliberate jamming or other inad- vertent radio signalinterference. Criminal Knowledge Thissystemcontainssecurityfeatureswhich were known to be effective at the time of manufacture. It is possible for personswith criminalintent to develop techniques which reduce the effectiveness of these features. It isimportant that the security systembe reviewed periodicallyto ensure that itsfeaturesremain effective and that it isupdated or replaced if it isfound that it does not provide the protection expec- ted. Failure of Replaceable Batteries Thissystem’swireless transmittershave been designed to provide severalyears of batterylife under normalconditions. The expected battery life isa function of the device environment, usage, and type. Ambient conditions such as high humidity, high or low temperatures, or large temperature fluctuationsmayreduce the expec- ted batterylife. While each transmitting device hasa low batterymonitor which iden- tifieswhen the batteries need to be replaced, this monitor may fail to operate as expected. Regular testing and maintenance will keep the system in good oper- ating condition. Inadequate Installation A security system must be installed properly in order to provide adequate pro- tection. Everyinstallation should be evaluated bya security professionalto ensure that all accesspoints and areasare covered. Locks and latcheson windows and doors must be secure and operate as intended. Windows, doors, walls, ceilings and other building materials must be of sufficient strength and construction to provide the level of protection expected. Areevaluation must be done during and after anyconstruction activity. An evaluation bythe fire and/or police department is highlyrecommended if thisservice isavailable. Inadequate Testing Most problemsthat would prevent an alarmsystemfromoperating asintended can be found by regular testing and maintenance. The complete system should be tested weekly and immediately after a break-in, an attempted break- in, a fire, a storm, an earthquake, an accident, or any kind of construction activityinside or out- side the premises. The testing should include all sensing devices, keypads, con- soles, alarm indicating devices, and any other operational devicesthat are part of the system. Insufficient Time There may be circumstances when the system will operate as intended, yet the occupantswillnot be protected froman emergencydue to their inabilityto respond to the warnings in a timely manner. If the system is remotely monitored, the response maynot occur in time to protect the occupantsor their belongings. Motion Detectors Motion detectors can only detect motion within the designated areas asshown in their respective installation instructions. They cannot discriminate between intruders and intended occupants. Motion detectors do not provide volumetric area protection. They have multiple beams of detection and motion can only be detected in unobstructed areas covered by these beams. They cannot detect motion which occurs behind walls, ceilings, floor, closed doors, glass partitions, glassdoorsor windows. Anytype of tampering whether intentionalor unintentional such as masking, painting, or spraying of any material on the lenses, mirrors, win- dowsor anyother part of the detection systemwillimpair itsproper operation. Passive infrared motion detectors operate by sensing changes in temperature. However their effectiveness can be reduced when the ambient temperature rises near or above bodytemperature or if there are intentionalor unintentional sources of heat in or near the detection area. Some of these heat sources could be heat- ers, radiators, stoves, barbecues, fireplaces, sunlight, steam vents, lighting and so on. Power Failure Controlunits, intrusion detectors, smoke detectorsand manyother securitydevices require an adequate power supplyfor proper operation. If a device operates from batteries, it is possible for the batteries to fail. Even if the batteries have not failed, theymust be charged, in good condition and installed correctly. If a device oper- atesonlybyAC power, anyinterruption, however brief, willrender that device inop- erative while it does not have power. Power interruptions of anylength are often accompanied by voltage fluctuations which may damage electronic equipment such asa securitysystem. After a power interruption hasoccurred, immediatelycon- duct a complete systemtest to ensure that the systemoperatesasintended. Security and Insurance Regardlessof its capabilities, an alarmsystem isnot a substitute for propertyor life insurance. An alarm systemalso is not a substitute for property owners, renters, or other occupants to act prudentlyto prevent or minimize the harmful effects of an emergencysituation. Smoke Detectors Smoke detectorsthat are a part of thissystemmaynot properlyalert occupantsof a fire for a number of reasons, some of which follow. The smoke detectorsmay have been improperlyinstalled or positioned. Smoke maynot be able to reach the smoke detectors, such as when the fire isin a chimney, wallsor roofs, or on the other side of closed doors. Smoke detectors maynot detect smoke fromfireson another level of the residence or building. Everyfire is different in the amount of smoke produced and the rate of burning. Smoke detectorscannot sense all typesof fires equallywell. Smoke detectors may not provide timelywarning of fires caused bycarelessness or safety hazards such assmoking in bed, violent explosions, escaping gas, improper storage of flammable materials, overloaded electricalcircuits, children playing with matches, or arson. Even if the smoke detector operates as intended, there may be circumstances when there isinsufficient warning to allow all occupantsto escape in time to avoid injuryor death. Telephone Lines If telephone linesare used to transmit alarms, theymaybe out of service or busy for certain periodsof time. Also an intruder maycut the telephone line or defeat itsoper- ation bymore sophisticated meanswhich maybe difficult to detect. Warning Devices Warning devices such as sirens, bells, horns, or strobes may not warn people or waken someone sleeping if there is an intervening wallor door. If warning devices are located on a different levelof the residence or premise, then it is lesslikely that the occupants will be alerted or awakened. Audible warning devices may be interfered with byother noise sources such as stereos, radios, televisions, air con- ditioners, other appliances, or passing traffic. Audible warning devices, however loud, maynot be heard bya hearing-impaired person. 3 Table of Contents Approvals information 2 Table of Contents 4 General 6 Safety Information 6 Model Information 6 Panel Mounting 9 Features 9 Technical Specifications 9 EN50131-1 Installation Requirements 10 Ratings Compatibility 11 Pre Installation Configuration 12 Encryption 12 Communicator Installation Configuration 12 Installing the Ethernet Cable (TL Models Only) 12 Inserting and Removing the SIM Card 13 Running the RS-232 Cable (R models only) 13 Installing Communicator in Panel 14 Installing the Communicator with HS20XX Panels 14 Communicator Placement Test 17 Cellular Communicator Models Only 17 Cellular Signal Strength Display - LCD Keypad only 17 Initial Panel Programming 18 Keypad Data Display 18 Entering HEX values at keypad 18 Entering ASCII Characters at keypad 18 HS2016/2016-4/2032/2064/2128 Initial Programming 18 Activating the Communicator with C24 Communications 18 Important Installation Notice - TL280LE-AU / LE2080-AU 18

SMS Command and Control 19

SMS Commands 19

Communicator Status LEDs 19 Yellow Trouble LED 19 Panel Supervision Trouble (2 Flashes) 20 Cellular Trouble (5 Flashes) 20 Ethernet Trouble (6 Flashes) 20 Receiver Not Available (7 Flashes) 20 Receiver Supervision Trouble (8 Flashes) 20 FTC Trouble (9 Flashes) 20 Module Configuration Trouble (12 Flashes) 20 Red Network Connection Status LED 20 (Green LED 1) (Green LED 2) and (Yellow LED) Signal Strength 20 Communicator Reset/Update 21 Factory Defaults Reset 21 Firmware Update 21 Communicator Troubleshooting 22 4 Ethernet/Cellular Programming Options 24 System Options 24

Programming Options 25

Communications Reporting Codes 29 System Test Options 30 Ethernet Receiver 1 Options 31 Ethernet Receiver 2 Options 32 Ethernet Options 33 Cellular Receiver 1 Options 34 Cellular Receiver 2 Options 34 Cellular Options 35

SMS Event Notification/Command and Control Options 36

External Event Label Programming 45 Receiver Diagnostic Testing 47 System Information (Read Only) 48 System Reset Defaults 52 Communicator Programming Worksheets 54 System Options 54

Programming Options 54

System Test Options 55 Ethernet Receiver 1 Options 55 Ethernet Receiver 2 Options 55 Ethernet Options 56 Cellular Receiver 1 Options 56 Cellular Receiver 2 Options 56 Cellular Options 56 Command and Control Options 57 External Event Label Programming 61 Receiver Diagnostic Testing 66 System Information (Read Only) 66 System Reset Defaults 66 Limited Warranty 67

EULA 68

Regulatory Information 70 5 General This installation manual must be used in conjunction with the control panel manual. All the safety instructions specified within that manual must be observed. The control panel is referenced as the “panel” throughout this document. This install- ation guide provides the basic wiring, programming and troubleshooting information. This alarm communicator is a fixed, wall- mounted unit, and must be installed in the location specified in these instructions. The equipment enclosure must be fully assembled and closed, with all the necessary screws / tabs, and secured to a wall before operation. Internal wiring must be routed in a manner that prevents: l Excessive strain on wire and on terminal connections, l Interference between power limited and non power limited wiring, l Loosening of terminal connections, or l Damage of conductor insulation. WARNING: Never install this equipment during a lightning storm! Safety Information The installer must instruct the system user on each of the following: l Do not attempt to service this product. Opening or removing covers may expose the user to dangerous voltages or other risks. l Any servicing shall be referred to skilled persons only. l Use authorized accessories only with this equipment. l Do not stay close to the equipment during device operation. l Do not touch the external antenna. Model Information This manual covers the following models of alarm communicators: LTE - North America Models TL280LER, TL280LE, LE2080R,and LE2080 support LTE bands B2, B4, B5, B12, B13 and WCDMA bands B2 and B5 LTE - Europe Models TL280LE-EU, LE2080-EU support LTE bands 1, 3, 7, 8, 20, 28A, HSPA, bands 1, 3, 8, and 2G bands 3 and 8. WCDMA - North and South America, Mexico Models TL2803GRE, TL2803GE, TL280RE, TL280E, 3G2080RE, 3G2080E, TL2803GE- LAT, 3G2080E- LAT support WCDMA bands B2 and B5 (850/1900MHz Operation). LTE - LATAM and Mexico Models TL280LE-LAT and LE2080-LAT support LTE bands 1, 2, 3, 4, 5, 7 and 28. WCDMA bands 1, 2, 4 and 5. 2G bands 2, 3, 5 and 8. LTE - Australia and New Zealand LTE Bands 1, 3, 5, 8, 9, 18(26), 19 and 28. WCDMA Bands 1, 5, 6, 8 and 19. NOTE: Only models TL2803GE and 3G2080E are CNC certified for use in Argentina. WCDMA - Australia, New Zealand and Brazil Models TL2803GRE-AU, TL2803GE-AU, TL280RE-AU, TL280E- AU, 3G2080RE-AU, 3G2080E-AU support WCDMA 850 / 2100 MHz. The UL/ULC certified modes of communicators TL280LERX, TL280LEX, LE2080RX, LE2080X are compatible with HS2016, HS2016-4, HS2032, HS2064, and HS2128 panels SW Ver 1.0x to 1.5x. 6 Table 1: LTE North America - LE910-NA1 Band Transmit Band (Tx) Receive Band (Rx) LTE B2 1850 - 1910 MHz 1930 - 1990 MHz LTE B4 1710 - 1755 MHz 2110 - 2155 MHz LTE B5 824 - 849 MHz 869 - 894 MHz LTE B12 698 - 716 MHz 728 - 746 MHz LTE B13 777 - 787 MHz 746 - 756 MHz UMTS B2 1850 - 1910 MHz 1930 - 1990 MHz UMTS B5 824 - 840 MHz 869 - 894 MHz Table 2:  LTE North America - LE910C1-SAX Band Transmit Band (Tx) Receive Band (Rx) LTE B2 1850 - 1910 MHz 1930 - 1990 MHz LTE B4 1710 - 1755 MHz 2110 - 2155 MHz LTE B12 698 - 716 MHz 746 - 756 MHz LTE B66 1710 - 1780 MHz 2110 - 2200 MHz Table 3:  LTE Europe - LE910-C1-EUX Band Transmit Band (Tx) Receive Band (Rx) LTE B1 1920 - 1980 MHz 2100 - 2170 MHz LTE B3 1710 - 1785 MHz 1930 - 1990 MHz LTE B7 2500 - 2170 MHz 2620 - 2690 MHz LTE B8 880 - 862 MHz 791 - 821 MHz LTE B28A 703 - 733 MHz 758 - 788 MHz WCDMA B1 1920 - 1980 MHz 2110 - 2170 MHz WCDMA B3 1710 - 1785 MHz 1805 - 1880 MHz WCDMA B8 880 - 915 MHz 925 - 960 MHz 2G DCS1800 1710 - 1785 MHz 1805 - 1880 MHz 2G EGSM 900 880 - 915 MHz 925 - 960 MHz Table 4: 3G Global - UE910-NAR/EUR and HE910-EUR Band Transmit Band (Tx) Receive Band (Rx) WCDMA B1 1920 - 1980 MHz 2110 - 2170 MHz WCDMA B2 1850 - 1910 MHz 1930 - 1990 MHz WCDMA B3 1710 - 1785 MHz 1805 - 1880 MHz WCDMA B8 880 - 915 MHz 925 - 960 MHz PCS 1900 1850.2 - 1909.8 MHz 1930.2 - 1989.8 MHz DCS 1800 1710 - 1785 MHz 1805 - 1880 MHz GSM 850 824.2 - 848.8 MHz 869.2 - 893.8 MHz EGSM 900 880 - 915 MHz 925 - 960 MHz 7 Table 5: Australia / New Zealand LTE - LE910C1-AP Band Transmit Band (Tx) Receive Band (Rx) LTE B1 1920 - 1980 MHz 2110 - 2170 MHz LTE B3 1710 – 1785 MHz 1805 – 1880 MHz LTE B5 824 – 849 MHz 869 – 894 MHz LTE B9 1749.9 – 1784.9 MHz 1844.9 – 1879.9 MHz LTE B18 815 – 830 MHz 860 – 875 MHz LTE B19 830 – 845 MHz 875 – 890 MHz LTE B28 703 – 748 MHz 758 – 803 MHz WCDMA B1 1920 - 1980 MHz 2110 - 2170 MHz WCDMA B5 824 – 849 MHz 869 – 894 MHz WCDMA B6 830 – 840 MHz 875 – 885 MHz WCDMA B8 880 – 915 MHz 925 – 960 MHz WCDMA B19 830 – 845 MHz 875 – 890 MHz Table 6: Mexico, LATAM and Brazil LE910C1-LA Band Transmit Band (Tx) Receive Band (Rx) LTE B1 1920 - 1980 MHz 2110 - 2170 MHz LTE B2 1850 – 1910 MHz 1930 – 1990 MHz LTE B3 1710 – 1785 MHz 1805 – 1880 MHz LTE B4 1710 – 1755 MHz 2110 – 2155 MHz LTE B5 824 – 849 MHz 869 – 894 MHz LTE B7 2500 – 2570 MHz 2620 – 2690 MHz LTE B28 703 – 748 MHz 758 – 803 MHz WCDMA B1 1920 - 1980 MHz 2110 - 2170 MHz WCDMA B2 1850 – 1910 MHz 1930 – 1990 MHz WCDMA B4 1710 – 1755 MHz 2110 – 2155 MHz WCDMA B5 824 – 849 MHz 869 – 894 MHz 2G B2 1850 – 1910 MHz 1930 – 1990 MHz 2G B3 1710 – 1785 MHz 1805 – 1880 MHz 2G B5 824 – 849 MHz 869 – 894 MHz 2G B8 880 - 915 MHz 925 - 960 MHz References to model names TL280(R) E , TL2803G(R)E, 3G2080(R) E , TL280LE (R), TL280LEX(R) , LE2080(R), and LE2080X(R) throughout this manual apply to all specified models unless stated differently. Models ending in “R” include a built-in RS-232 interface for connecting to local third-party applications. 3G2080(R)E: Is a HSPA (3G) cellular alarm communicator that sends alarm communication to Sur-Gard System I- IP, II, III (SG-DRL3IP), IV (SG-DRL4IP), and 5 (SG-DRL5IP) central station receivers via a HSPA (3G)/GPRS digital cellular net- work. TL2803G(R)E: Is a dual-path HSPA(3G) Ethernet alarm communicator that sends alarm communication to Sur- Gard System -IPI, II, III, IV, and 5 central station receivers through Ethernet/Internet or a HSPA(3G)/GPRS digital cellular network. TL280(R) E : Is an Ethernet alarm communicator that sends alarm communication to Sur- Gard System I- IP, II, III (SG- DRL3IP), IV (SG-DRL4IP), and 5 (SG-DRL5IP) central station receivers via Ethernet/Internet. LE2080(R): is an LTE (4G) cellular alarm communicator with HSPA(3G) fallback support that sends alarm communications to Sur- Gard System I- IP, II, III (SG- DRL2IP, IV (SG-DRL4IP) and 5 (SG-DRL5IP) central station receivers via an LTE (4) /HSPA(3G) digital cellular network. TL280LE(R) / TL280LEX (R): Is a dual path LTE (4G) Ethernet alarm communicator that sends alarm communications to Sur-Gard System I-IP, II, III (SG-DRL3IP, IV (SG-DRL4IP) and 5 (SG-DRL5IP) central station receivers via Ethernet/ Internet or a LTE(4)/HSPA(3G) digital cellular network. HSPA (3G) only available on TL280LE(R) products. 8 The communicator can be used as either a backup or primary communicator. The communicator supports Internet Protocol (IP) transmission of panel and communicator events over Ethernet/Internet and/or HSPA/GPRS. The cellular performance of the LE2080(R), TL280LE(R), 3G2080(R) E or TL2803G(R) Ecommunicators depend greatly on the LTE(4G)/HSPA(3G) network coverage in the local area. A communicator placement test must be performed prior to mounting the unit . A minimum of one green LED must be ON for good signal strength. Optional 3G/2G and LTE/3G antenna extension kits are available to improve signal strength if required. GS-15ANTQ, GS- 25ANTQ and GS- 50ANTQ kits are available for 3G/2G products and LTE- 15ANT, LTE-25ANT, LTE-50ANT extension kits are available for LTE/3G products. NOTE: Prior to installation, confirm with the local service provider that the network is available and active in the area where the communicator will be installed, and that radio signal strength (CSQ) is adequate. Panel Mounting The following communicators are compatible with HS2016, HS2016-4, HS2032, HS2064, and HS2128 panels: l 3G2080(R)E (HSPA(3G)/GPRS only) l TL2803G(R)E (Ethernet/Internet + HSPA(3G)/GPRS dual-path) l TL280(R)E (Ethernet/Internet only) l LE2080(R) (LTE(4G)/HSPA(3G) only) l TL280LE(R) (Ethernet/Internet + LTE(4G)/HSPA(3G)) l TL280LE-EU (Ethernet/Internet + LTE(4G)/HSPA(3G)/2G) l LE2080-EU (LTE(4G)/HSPA(3G)/2G only) l TL280LE-AU(Ethernet/Internet + LTE(4G)/HSPA(3G) l LE2080-AULTE(4G)/HSPA(3G) l TL280LE-LAT(Ethernet/Internet + LTE(4G)/HSPA(3G)/2G) l LE2080-LATLTE(4G)/HSPA(3G)/2G l TL280LEX(R) LTE(4G) l LE2080X(R)LTE(4G) Features l 128-bit AES encryption via cellular and Ethernet/Internet - NIST validation cert number 2645 (for models TL2803G(R)E/3G2080(R)E/TL280(R)E - NIST validation cert number 4475 (for models TL280LE(R)/LE2080(R)) l Backup or primary cellular alarm communication. l Automatically converts to 2G (EDGE/GPRS) if HSPA(3G) service is not available (2G not supported on European models only). l Automatically switches from LTE to HSPA(3G) service if LTE service is not available. l Ethernet LAN/WAN 10/100 BASE-T (TL2803G(R)E, TL280(R)E, TL280LE(R) only). l Fully redundant Ethernet/Internet and cellular dual-path alarm communication (TL2803G(R)E, TL280LE(R) only). l Full event reporting to the central station. l Individual Internet and/or cellular periodic test transmission. l Integrated call routing. l Visual Verification (Requires Sur-Gard System 5 Receiver) l Remote firmware upgrade capability of the communicator and panel firmware via Ethernet and/or cellular. l Panel remote uploading/downloading support via cellular and Ethernet/Internet. l PC-LINK connection. l Programmable labels. l SIA and Contact ID (CID) formats supported. l Signal strength and trouble display LEDs. l Supervision heartbeats sent via cellular and Ethernet/Internet. l Third-party integration over cellular/IP. The product supports third-party application via serial (R-models only), cellular and Ethernet. Refer to third-party application documentation for more information. NOTE: RS-232 connection is for supplementary use only and was not evaluated by UL/ULC. Technical Specifications The TL2803G(R)E/TL280LE(R) are also suitable to be used with a compatible control unit listed for dual line security trans- mission when used in conjunction with a DACT or a Public Switched Data Network (PSDN) transmitter, where the PSDN provides the line security and is the primary line. In this mode, alarm signals are to be sent simultaneously over both com- munication methods. 9 EN50131-1 Installation Requirements For EN50131- 1 compliant installations, the following programming options shall be set as described. Supervision Heart- beat (required for ATS4 and ATS5): NOTE: The compatible receiver at ARC location shall have the supervision window programmed for 1800s (ATS4) or 180s (ATS5) for the primary communications path, which can be Ethernet receiver 1 or cellular receiver 1, depending on the product being installed. l [851][107] Set to 0087h (135s Heartbeat) for Ethernet Receiver 1 l [851][207] Set to 0087h (135s Heartbeat) for Cellular Receiver 1 l [851][100] Options 1 and 2 shall be enabled if using Ethernet Receiver 1 as the primary path l [851][200] Options 1 and 2 shall be enabled if using Cellular Receiver 1 as the primary path

Configuration of communication paths (all ATS classes)

l [300][001] select option 02 for auto routing (this will allow transmission of the events over all available communication paths in the system) l [380] enable option 5 (YES) for parallel transmission over all available communication paths (if redundant con- figuration is desired) l [382] enable option 5 (YES) to enable Alternate communicator l [384] enable the desired back-up configuration (receiver 2 back-up for receiver 1 or receiver 3 back-up for receiver 1). 10 Ratings Compatibility Table 7: Communicator Ratings Model 3G2080(R)E/LE2080(R) Cellular only

TL280LE(R) / TL280LE-EU /

TL2803G(R)LE2080(R) /

LE2080-EU / 3G2080(R) /

TL280(R)E

Internet and Cellular

TL2803G(R)E/TL280LE(R)

Internet and Cellular Power Supply Ratings Input Voltage

10.8-12.5 VDC

Power is supplied from the panel’s PC-Link header or a PCL-422 module in remote cabinet installations. In remote cabinet installations, the PCL-422 module located with the communicator is powered by either an HSM2204 or an HSM2300. Refer to the PCL-422 installation instructions for details. Current Consumption Standby Current 90mA 100mA 120mA Alarm (Transmitting) Current 400mA Operating Frequency 850MHz, 900MHz, 1800MHz, 1900MHz, 2100MHz (See Figure 1, 2, 3, 4, 5) Typical Antenna Gain See page 70 Environmental Specifications Operating Temperature -10°C to 55°C (0°C to 49°C for UL/ULC) Humidity 5% ~ 93% relative humidity, non-condensing Mechanical Specifications Board Dimensions (mm) 100 × 150 × 15 100 x 150 x 15 100 × 150 × 15 Weight (grams) with bracket 310 300 320 11 Table 8: Compatible Receivers and Panels Communicator Receiver/Panel Description

3G2080 (R) E

LE2080 (R)

LE2080X (R)

TL280LEX (R)

TL2803G (R) E

TL280LE (R)

TL280(R)E

TL280LE-EU

LE2080-EU

TL280LE-LAT

LE2080-LAT

TL280LE-AU

LE2080-AU

Receiver l Sur-Gard System I-IP Receiver, version 1.13+ l Sur-Gard System II Receiver, version 2.10+ l Sur-Gard SG-DRL3-IP, version 2.30+ (for Sur-Gard System III Receiver) l Sur-Gard SG-DRL4-IP version 1.20+ (for Sur-Gard System IV Receiver) l Sur-Gard SG-DRL5-IP version 1.00+ (for Sur-Gard System 5 Receiver) Panel l HS2016 Version 1.0x – 1.5x l HS2016-4 Version 1.0x – 1.5x l HS2032 Version 1.0x – 1.5x l HS2064 Version 1.0x – 1.5x l HS2128 Version 1.0x – 1.5x NOTE: Enter [*][8][Installer Code][900] at keypad to view the panel version number. Pre Installation Configuration Encryption The communicator uses 128 Bit AES encryption. Encryption can only be enabled from the monitoring station receiver. Each receiver (Ethernet 1 and 2, Cellular 1 and 2) can independently have encryption enabled or disabled. When encryption is enabled, the central station will configure the device to encrypt communications the next time the communicator module sends communication to that receiver. NOTE: Packets will start being encrypted only after the next event is sent to that receiver, or if the unit is restarted. Before leaving the installation site, the communicator TL2803(R)E / TL280LE(R) Ethernet line shall be connected via an approved (acceptable to the local authorities) Network Interface Device (NID). All wiring shall be performed accord- ing to the local electrical codes. Communicator Installation Configuration This alarm communicator shall be installed by skilled persons only (skilled person is defined as a person having the appro- priate technical training and experience necessary to be aware of hazards to which that person may be exposed to in per- forming a task and can also take measures to minimize the risks to that person or other persons). The Communicator shall be installed and used within an environment that provides the pollution degree max 2, overvoltages category II, in non- haz- ardous, indoor locations only. This manual shall be used with the installation manual of the panel which is connected to the communicator. All instructions specified within the panel manual must be observed. All the local rules imposed by local electrical codes shall be observed and respected during installation. Installing the Ethernet Cable (TL Models Only) A Category 5 (CAT 5) Ethernet cable must be run from a source with Internet connectivity to the communicator module, inside the panel. The communicator end of the cable must be terminated with an RJ45 plug, which will connect to the com- municator’s RJ45 jack after the communicator is installed. All requirements for installation of CAT5 Ethernet cable must be observed for correct operation of the communicator, including, but not limited to, the following: l Do NOT strip off cable sheathing more than required for proper termination. l Do NOT kink/knot cable. l Do NOT crush cable with cable ties. l Do NOT untwist CAT5 pairs more than ½ in. (1.2cm). l Do NOT splice cable. l Do NOT bend cable at right angles or make any other sharp bends. l Do NOT use CAT6 cable. NOTE: CAT5 specification requires that any cable bend must have a minimum 2 in. (5 cm) bend radius. Maximum length of CAT 5 cable is 328 ft. (100 m). 12 Inserting and Removing the SIM Card

1. Remove the front cover of the panel to access SIM holder.

2. Remove power from the panel and disconnect the battery and telephone line.

3. On the SIM card holder push gently to slide the cover downwards to OPEN. This will unlatch the SIM card holder on

the top edge of the communicator PCB. (See Figure 3).

4. Tilt the top of the SIM card holder downwards to access the SIM card.

NOTE: The SIM can be damaged by bending or scratching contacts. Use caution when handling SIM cards.

5. Insert or remove the SIM card, noting the orientation of the notches on the SIM card and the SIM card holder.

6. When inserting a SIM card, insert the card in the proper orientation and gently push the SIM card holder down and

slide the holder as indicated by the arrow on SIM holder, to LOCK.

7. Reconnect the backup battery and telephone line, apply AC power to panel, and replace the panel cover.

Running the RS-232 Cable (R models only) When installing the communicator for use with 3rd party applications an RS-232 cable must be connected between the 3rd party device and the communicator module. NOTE: Maximum cable length for RS-232 cable is 8 ft. (2.4 m). Please refer to the installation manual for the 3rd party device for wiring instructions. 13 Installing Communicator in Panel Installing the Communicator with HS20XX Panels NOTE: Before installing the communicator or inserting/removing SIM, ensure that system power is off and telephone line is disconnected.

1. To assemble supplied mounting bracket, perform the following: (See Figure 1).

a. Remove the 4 white plastic standoffs from the bag provided with the communicator kit. b. Insert the 4 standoffs through the back of the mounting bracket, into the holes at each corner. Ensure the antenna mounting tab is facing away from you. c. Place the bracket on a flat, solid surface. Hold the communicator component side up and orient the 4 holes on the communicator with the 4 standoffs protruding from the bracket. Push the communicator firmly and evenly onto the standoffs until it is securely attached to the mounting bracket. d. Remove the panel front cover. e. Remove and discard the circular knockout located in the top-right section of the panel. The knockout will be used when connecting the antenna supplied. f. Connect the 5” (12.7 cm) antenna cable supplied to the radio by passing the connector through the knockout to the communicator board. Push the antenna connector firmly into the socket on the cellular radio (see Figure 3). Figure 1: Communicator Mounting Bracket 10 4 1 2 8 3 7

6 5

11 9 9 8 Item Description

1 External Antenna Screw Thread

2 Brass Nut

3 Brass Washer

4 Nylon Washer (flat)

5 Antenna Mounting Tab

6 Nylon Washer with bushing (thicker flat washer)

7 Antenna Cable

8 Mounting Holes

9 Mounting Plate

10 Communicator Board

11 Stand Off

14

2. Install the Communicator into the panel:

a. Attach one end of the PC-LINK cable to the panel PCLINK_2 header on the panel (red wire goes on the right- hand pin of the panel PCLINK_2 header (see Figure 3). b. Insert the assembled communicator into the panel. NOTE: Ensure that the threaded antenna connection is visible through the knockout hole at the top right of the panel. c. Place the nylon washer with bushing (thick flat washer) onto the threaded section of the antenna cable. Insert the threaded section through the antenna mounting knockout hole at top right of panel. d. Place the second nylon washer (flat), followed by the brass washer and the brass nut, onto the threaded section of the cable, outside the panel. Tighten the assembly by hand only (finger tight only- do not over tighten the antenna assembly). e. Locate the screw hole on the right side wall of the panel. See Figure 2 "screw". Line up the assembled com- municator with the right side wall of the panel and, using the screw provided, secure the mounting bracket to the panel. f. Attach the other end of the PC-LINK cable to the communicator (red wire goes on the right- hand pin of thecom- municatorPC-LINK header (See Figure 3). g. Using light pressure (finger tight only), attach the supplied white quad band whip antenna to the threaded antenna connector at top of the panel. Figure 2: HS2016/2016-4/2032/2064/2128 Control Panel

1 2

3 Item Description

1 PC-Link Cable Connector

2 Quad Band Whip Antenna - Use light pressure to

attach antenna finger tightonly

3 Screw

WARNING! - 3G2080(R) E/TL2803G(R)E/LE2080 (R)/TL280LE(R) modules are power limited. Do not route any wiring over the circuit board. Maintain at least 1in. (25.4mm) separation between circuit board and wiring. A minimum of ¼ in. (7mm) separation must be maintained at all points between non-power limited wiring and power limited wiring.

3. To wire the communicator to the panel, perform the following steps (See Figure 3):

a. Disconnect both AC power and battery connections from the panel, and disconnect telephone line. b. Confirm that the SIM card is inserted in the holder and locked.

4. Install Network Cable (TL models only). Route the CAT 5 Ethernet cable through back of the panel and plug it into the

communicator’s RJ45 jack.

5. Install the RS-232 connections (R models only). If using the communicator with a 3rd party device, wire the con-

nections as per Table 3. NOTE: Before leaving the premises the Ethernet communication lines must first be connected to an approved type NID (acceptable to local authorities). All wiring shall be performed according to the local electrical codes. 15 Figure 3: Communicator Wiring Diagram

AUDIO/DEFAULT

DSC

UA685

PC-LINK

PCLINK_2

COM

TL2803G(R)E

3G2080(R)E

TL280(R)E

TL280LE(R)

LE2080(R)

AC AC Z1 COM Z2 Z3 COM Z4 Z5 COM Z6 Z7 COM Z8AUX+

BELL +

PGM1 PGM3 RING T-1

HS2016/2032/2064/2128

3G/LTE Radio

UA621

L

o c k 1

RJ-45

GRN

YEL

TIP R-1

BLK

RED

AUX -

BELL -

EGND

TX+

GND

TX-

RX+

RX-

SHLD

SIM

PGM2 PGM4

4

1 2

3 5 6 Item Description

1 To External Antenna

2 AUDIO / DEFAULT

Jumper pins 4 and 5 to reset

3 Network Link - Yellow

4 From NID use only CAT5 supervised

maximum cable length 100m (328 feet)

5 RS-232 to third party device

6 RED Wire

Input Ratings: l +10.8V ~ +12.5VDC l 90mA 3G2080(R)E/120mA TL2803G(R)E standby l 90mA 3G2080(R)E/ LE2080(R)/LE2080-EU l 120mA TL2803G(R)E/TL280LE(R)/TL280LE-EU l 100mA TL280(R)E l 400mA alarm DSC Panel minimum power requirements: l 16.5 VAC 40 VA transformer l 12 VDC 7Ah battery Table 9: RS-232 Connections 3rd Party Device Communicator

TX (RED)* RX+

Unused RX-

RX (GRN)* TX+

Unused TX-

GND (BLK)* GND

* Wire colors based on the cable provided in the product box.

6. Perform the following steps for initial power on of the panel with communicator installed:

a. Reconnect the AC power, telephone line, and battery + connector to the panel. (The communicator and panel will power up together). b. The communicator’s red and yellow LEDs flash together while it initializes. The red and yellow LEDs will continue to flash until the communicator has successfully communicated to all programmed receivers. NOTE: During radio reset, the two green LEDs will flash alternately. 16 NOTE: Initialization may take several minutes to complete. Do not continue to next step until the red and yellow LEDs have stopped flashing. (If only the yellow LED is flashing, there is a communicator trouble and the green LEDs are not valid for communicator placement test). Correct trouble indicated by flashes on yellow LED before continuing. See Table 8 for troubleshooting assistance.

7. Perform the communicator placement test below.

8. Mount the panel in final location indicated by placement test.

Communicator Placement Test Cellular Communicator Models Only To confirm that the cellular antenna location is suitable for radio operation, perform the placement test as follows: NOTE: It might be necessary to relocate the panel or install an optional extension antenna during this procedure, if the radio signal strength is too low.

1. Confirm that the yellow LED on the communicator is not flashing. A flashing yellow LED indicates trouble on the com-

municator. See Table 8 to troubleshoot and correct the cause of this trouble before continuing to the next step.

2. Confirm that the strength of the radio signal on the yellow LED and the 2 green LEDs on the communicator meet or

exceed the minimum signal level requirement. Minimum signal level: The yellow LED is OFF and the green LED 1 (furthest from the yellow LED) is ON (not flashing) for the panel location to be acceptable. For interpretation of receiver strength on LEDs, refer to the table “Radio Signal Strength”. Cellular Signal Strength Display - LCD Keypad only The cellular network signal strength can be checked on the keypad LCD screen by entering installer programming section [850]. The LCD will indicate the SIM card activation status followed by up to five bars of signal strength. This display will auto- matically update every three seconds. For the relationship between signal strength bars, CSQ level, and signal level in dBm, refer to“Radio Signal Strength”. Table 10: Signal Strength Display Description Display SIM card active and current signal strength SIM card inactive and current signal strength Radio not registered

OR AND

NOTE: If the required signal strength is too low with the panel in its current location, the panel must be relocated or an external antenna is required. If required, the following cellular extension antenna kits are available to the installer: l GS-15ANTQ/LTE-15ANT - 4.57m (15’) internal antenna extension kit (suitable for interior mounting). l GS-25ANTQ/LTE-25ANT - 7.62m (25’) external antenna extension kit (suitable for interior/exterior mounting). l GS-50ANTQ/LTE-50ANT - 15.24m(50’) external antenna extension kit (suitable for interior/exterior mounting). Specific instructions for the installation of the extension antenna are included with the kit. Observe all the electrical safety instructions regarding the installation of the antenna. All the wiring of the equipment shall be fully compliant with the local rules and regulations.

3. If required, install the antenna extension and perform the following steps to determine the best location for placement

of the antenna: a. Disconnect the white whip antenna from the panel. b. Attach one end of the antenna extension cable to the threaded antenna connector on the panel and the other end to the external antenna.

4. Move the extension antenna to various locations while observing the two green LEDs on the panel.

a. Continue to reposition the extension antenna until it receives an acceptable (minimum one green LED ON solid) signal strength. NOTE: Minimum strength is: green LED 1 flashing and yellow LED off. If green LED 1 is flashing, relo- cation should be considered. b. Mount the supplied antenna extension bracket at the location that provides the best signal strength. c. If necessary, relocate the panel to improve signal strength.

5. When final panel/antenna location is determined, continue at the Initial Panel Programmingsection.

NOTE: If the SIM card is not activated, placement test will indicate the signal strength of the nearest cellular tower. 17 NOTE: In between displaying signal strength, the signal strength LEDs will flash alternately if an inactive SIM card is used. The flashing indicates that the module is attempting to attach to the cellular network and will only last briefly. Initial Panel Programming Keypad Data Display l Section-Toggle Options:The number is displayed when toggle is ON and the number is not displayed when toggle is OFF. (e.g., toggle options displays: [--3--6--]. Options 3 and 6 are ON, all others are OFF). Pressing keys 1 through 8 will alternately turn the toggle ON and OFF. l HEX/Decimal Data: Values that are provided with two defaults, separated by a “/” character, use the format: hexa- decimal followed by decimal equivalent (e.g., default [0BF5/3061]). Hexadecimal numbers are shown, with all leading zeroes, to the full field length defined for the number. Entering HEX values at keypad To enter HEX values at the keypad, press the [*] key before entering the HEX value. (e.g., to enter “C” at the keypad, press [*][3]) Entering ASCII Characters at keypad

1. Press [*] and use scroll buttons [<] [>] to display “ASCII Entry” on the LCD screen.

2. Press [*] to select ASCII entry mode.

3. Use the [<] [>] scroll keys to display the desired character and press [*] to save and exit ASCII.

4. Repeat the steps above to enter another ASCII character.

HS2016/2016-4/2032/2064/2128 Initial Programming For detailed information, refer to panel manual section ‘Alternate Communicator Set- up’. These sections must be pro- grammed at the panel keypad. Enter [*] [8][Installer Code] [Section Number]. Record any values that are modified from their default, in the appropriate worksheets for the panel or communicator.

1. In panel section [377] ‘Communication Variables’, subsection [002] ‘Communication Delays’, sub-subsection [1]

‘Communication Delay’, program 060 (seconds).

2. In panel section [382] ‘Communicator Option 3’ set option [5] ON.

NOTE: If this option is OFF, the yellow status LED on the communicator will indicate ‘Panel Supervision Trouble’ (2 flashes) and the unit can not be programmed via the PC-LINK cable. Activating the Communicator with C24 Communications

Installation of the 3G2080(R)E / LE2080(R) or TL2803G(R) E / TL280LE (R) in North America requires activation with C24

Communications in order to operate. Please contact the central station (C24 Communications Master Reseller) to confirm the required steps to activate / program the communicator. All communicator options must be programmed via C24 Communications, except the following Ethernet options which can also be programmed using the keypad or DLS: l [001] Ethernet IP Address l [002] Ethernet IP Subnet Mask l [003] Ethernet Gateway IP Address NOTE: The SIM activation with the carrier can take several hours to complete. It is recommended the activation be com- pleted prior to arrival on the customer site to avoid possible installation delays. Once the SIM activation is complete, the communicator will automatically connect and download its programming from C24 Communications. 18

SMS Command and Control

Certain functions can be performed on the alarm panel by remote using SMS text messages. In addition, the system sends

SMS messages to confirm commands. SMS programming options are accessed through programming section [851]. The

security system only responds to SMS messages sent from designated phone numbers (programmed in section [851]> [311]-[328]).

SMS Commands

l Stay arm the system l Deactivate command output 1 l Away arm the system l Deactivate command output 2 l Night arm the system l Deactivate command output 3 l Disarm the system l Deactivate command output 4 l Activate command output 1 l System status request l Activate command output 2 l Alarm memory request l Activate command output 3 l Zone bypass l Activate command output 4 l Zone unbypass

SMS text messages must be formatted as follows:

<function name><space><partition #><space><access code> (e.g., Stay Arm partition 1 1234). Once the command is received and executed by the alarm system, a confirmation text mes- sage is received. NOTE: For more information about SMS commands and control functions, refer to the Neo 1.1 User Manual. Communicator Status LEDs The communicator has four on- board LED indicators. These include one yellow trouble LED, one red network connection status LED and two green signal strength LEDs. The LED meaning is described in this section. Yellow Trouble LED This yellow LED will flash to indicate a trouble on the unit. The number of flashes indicates the type of trouble, refer to the table below for trouble conditions. Table 11: Yellow Trouble Status LED # of Flashes Trouble # of Flashes Trouble

2 Panel Supervision Trouble 7 Receiver Not Available Trouble

4 Not Applicable 8 Receiver Supervision Trouble

5 Cellular Trouble 9 FTC Trouble

6 Ethernet Trouble 12 Module Configuration Trouble

NOTE: Only the highest priority trouble (2 flashes is the highest priority trouble) is indicated. When this trouble is restored, the next highest trouble is indicated, if present. This will continue until all troubles have been cleared (yellow LED is not flashing). When using an Ethernet + Cellular module, enable the Radio Not In Use option if no SIM card will be used with the device at the time of install. [851][010] Option 5 ON. This will suppress all cellular-related trouble con- ditions. The following section describes the conditions associated with each trouble: 19 Panel Supervision Trouble (2 Flashes) This trouble occurs when communication between the communicator module and the panel fails. If the module can not com- municate with the panel (e.g., loss of power to the panel) the communicator will send the ‘Panel Absent Trouble' event mes- sage to the central station receiver. When communication returns, a ‘Panel Absent Restore' event is sent by the communicator to the central station receiver. The reporting codes are ET0001 for trouble and ER0001 for restore. The Panel Absent event always uses the primary receiver account code when communicating to the central station. NOTE: The panel supervision trouble/restore are internally generated events by the communicator. Trouble is generated if the communicator misses 6 polls. Trouble is restored on receipt of first poll from the panel. Cellular Trouble (5 Flashes) This trouble occurs for any of the following 4 conditions:

1. Radio Failure:Trouble is indicated after 8 failed attempts to communicate with the cellular radio.

2. SIM Failure:Trouble is indicated after 10 failed attempts to communicate with the SIM.

3. Cellular Network Trouble:Trouble is indicated for loss of the registration to the network provider.

4. Insufficient Signal Strength:Trouble is indicated if calculated average signal strength is too low. (Both green LEDs

are OFF). Trouble will clear when the calculated average signal strength is above minimum (i.e., > CSQ 5). NOTE: If Option [851][005] Bit 8 is Off, CSQ less than or equal to 4 will not trigger Cellular Trouble Ethernet Trouble (6 Flashes) This trouble occurs when an Ethernet link between the transmitter and the local switch or router is absent. This trouble will also be indicated if the unit fails to get Dynamic Host Control Protocol (DHCP) settings from the DHCP server (not active if Ethernet receivers are not programmed. Receiver Not Available (7 Flashes) This trouble occurs if the unit is not able to successfully initialize with any of the programmed receivers. This trouble is also indicated if the cellular receiver APNs have not been programmed in sections [205] and [215]. Receiver Supervision Trouble (8 Flashes) This trouble occurs if the receiver supervision is enabled and communication between the communicator and the receiver fails. The trouble is indicated if any supervised communications path does not receive an acknowledgement to a heartbeat signal from the receiver. FTC Trouble (9 Flashes) This trouble is indicated when the unit fails to communicate module events to the central station. Trouble is displayed after the unit has completed all communications attempts to all programmed receivers for events generated by the com- municator. Module Configuration Trouble (12 Flashes) This trouble is indicated when the system account code or the receiver account have not been programmed. Disabled receivers are excluded. Red Network Connection Status LED

TL2803G(R)E / TL280LE(R)

BLINKING: Indicates communication in progress. l Once quickly for outgoing Ethernet transmission. l Twice quickly to indicate incoming Ethernet ACK/NACK. OFF: This is the normal state of the red network connection status LED. There are no network connection issues present. ON: There is a problem with the Ethernet or the cellular network connection. LED will be ON if any of the following occur: Ethernet cable is not connected, DHCP configuration times out, unit fails to get an IP address from the cellular network, or Cellular connection has been reset. (Green LED 1) (Green LED 2) and (Yellow LED) Signal Strength NOTE: If the yellow LED is flashing, signal strength in table below is not valid. See Table 8 for troubleshooting flashing yellow LED. 20 Table 12: Radio Signal Strength Signal Strength

CSQ

Level Yellow

LED

Green

LED 2

Green

LED 1

Signal Level dBm Action Required Radio Not Ready N/A N/A Alternate Flashing Alternate Flashing N/A If this status persists and the yellow LED shows 5 flashes, confirm that the SIM card is active. Confirm cellular service is active in area. Relocate panel or install external antenna. No Signal 0 ON OFF OFF -113 or less Check all antenna connections.

1 Bar 1 - 4

Flashing See Note OFF Flashing -111 ~ -

105 Relocate panel or install external antenna if yellow

trouble LED shows five flashes.

2 Bars 5 - 6 OFF OFF Flashing -103 ~ -

101

3 Bars 7 - 10 OFF OFF ON -99 ~ -93

Location is OK. Cellular signal strength is greater than CSQ 7.

4 Bars 11-

13 OFF Flashing ON -91 ~ -87

5 Bars 14 + OFF ON ON -85 and

higher NOTE: The communicator will indicate cellular trouble (yellow LED = 5 flashes) if the calculated average CSQ Level is 4 or less. Network Activity LEDs - Red and Green (TL2803G(R)E/TL280LE(R) only) l Ethernet Activity: Red LED will blink quickly once for transmit, or twice for receive. l Cellular Activity: Green LED 2 will blink quickly once for transmit, or twice for receive Communicator Reset/Update Factory Defaults Reset Restore the programming options for the communicator to the factory settings by installing a hardware jumper. Perform the following steps to reset the communicator: NOTE: A jumper is required on AUDIO/DEFAULT pins 4 and 5 to reset the hardware values.

1. Remove panel front cover.

2. Locate the AUDIO/DEFAULT 5 pin connector on the communicator board (see Figure 3).

3. Apply a jumper to short the hardware default pins 4 and 5.

4. Remove AC and DC power from the panel and then reapply power to the panel.

5. Wait until the two green LEDs on the communicator begin flashing rapidly.

6. Remove the jumper from the hardware default pins 4 and 5 (green LEDs will stop flashing).

7. Replace the panel cover.

NOTE: The communicator has now been reset to the factory default values. Firmware Update The firmware of the device can be updated over cellular or Ethernet (remote or local updating): l When the firmware update begins, all 4 LEDs are ON. l During the firmware update process, the LEDs will cycle in a chaser pattern. l During the firmware update process, the chaser pattern will briefly pause and resume again. This indicates firmware verification check has passed, and application update will begin. l After a successful update, the unit will automatically restart. l If the update fails, all 4 LEDs will flash ON, then OFF together at 1 second intervals. NOTE: If the firmware update fails, restart the communicator by cycling power. For persistent update failures, contact tech- nical support for assistance. 21 Communicator Troubleshooting NOTE: For additional details: l Refer to section [983] for troubleshooting the firmware updates l Refer to section [984] to view the trouble status l Refer to section [985] for troubleshooting radio initialization Table 13: Trouble Indications Trouble indication Trouble Indicator Digit Possible Causes Trouble Possible Solution No Indication N/A No Power l Check the power connections between the panel and the communicator. l Confirm PC-LINK cable is properly installed between communicator and panel. Yellow LED – ON Solid N/A No Signal l Confirm that cellular network service is active in the area. l Ensure the antenna is securely connected to the radio. Check antenna stub cable is securely connected to the radio. l If an external antenna is used, ensure the antenna is securely screwed on to the antenna cable connector. Check external antenna for damage or open/short. Trouble

LED – 2

Flashes 02 Panel Supervision Trouble l Check section [382] toggle option[5] is ON (Alternate Communicator Enabled). l Ensure the PC-LINK cable between the panel and communicator is connected properly (not reversed) and is securely in place. Yellow LED – 5 Flashes 05 Cellular Trouble l Confirm that cellular service is available and active in the area. l Check all antenna connections. l Ensure average radio signal strength is CSQ 5 or higher. (See Table 7 ). l Ensure the SIM card is properly inserted into the SIM card holder. l Ensure the SIM card has been activated (could take up to 24 hrs after install). l If this trouble persists, relocate the panel (and communicator) or install an external antenna extension kit. Yellow LED – 6 Flashes 06 Ethernet Trouble l Check with the ISP to confirm Internet service is active in the area. l Ensure the Ethernet cable is securely inserted into the RJ45 jack of the communicator and the hub/router/switch. l Check the link light on the hub/router/switch is ON. If link light is OFF, start the hub/router/switch. l If DHCP is used, ensure that the unit has an assigned IP address from the server. In Section [851] [992] verify a valid IP address is programmed. If not, contact the network administrator. l If problem persists, replace the Ethernet cable and RJ45 connector. Yellow LED – 7 Flashes 07 Receiver Not Available l Ensure that the Ethernet path has Internet connectivity. l If using a static IP address, confirm that the gateway and subnet mask are entered correctly. l If the network has a firewall, ensure the network has the programmed outgoing ports open (default UDP port 3060 and port 3065). l Ensure that all the receivers are programmed for DHCP or have the proper IP address and port number. l Ensure the cellular receiver APNs have been programmed with the access point name provided by the cellular provider. l If Common Mode is used, and only one path is initialized while the other path is not successful, generate a manual test transmission over both paths or power cycle the communicator to recover the ‘Receiver Not Available’ trouble. 22 Trouble indication Trouble Indicator Digit Possible Causes Trouble Possible Solution Yellow LED – 8 Flashes 08 Receiver Supervision Trouble l This trouble is indicated when supervision is enabled and the unit is not able to successfully communicate with the receiver. l If this trouble persists, contact the central station. Yellow LED - 9 Flashes 09 FTC Trouble l The unit has exhausted all communications attempts to all programmed receivers for events generated by the communicator. l Restart the system, if trouble persists, contact the dealer. Yellow LED – 12 Flashes

0C

Module

Configuration

Trouble l This indication appears when section [021] system account code or sections [101], [111], [201], and [211] receiver account code have not been programmed. Ensure that a valid account code has been entered in these sections. All LEDs flashing together N/A Boot Loader Failed l Disconnect power, then reconnect power to the communicator module. Red and Yellow LEDs flashing together N/A Initialization Sequence l The unit is still initializing, please wait while the unit gets its

programming and establishes a connection to all programmed

receivers. NOTE: This process may take several minutes to complete. Only Green LEDs flashing N/A Hardware Default Jumper l The hardware default jumper is installed and must be removed. See Figure 3. Green LEDs alternating N/A Radio Reset or Radio Initialization l If this status persists and the yellow LED shows 5 flashes, confirm that the SIM card is active. 23 Ethernet/Cellular Programming Options The programming sections described in this document can be viewed at the keypad LCD. To start programming, enter: [*] [8][installer code] [851] [section number], where section number is the 3-digit section number referenced in this section. The programming worksheets at the end of this document can be used to record the new values when programming changes have been made from the default values. Installers may review/record programming options at the panel keypad. System Options [001] Ethernet IP Address Default (000.000.000.000) Enter the IP address of the communicator. Ensure that the IP address is unique to the communicator on the local network. Format is 4 fields, each field is a 3 digit decimal number. Valid range: 000-255. If an IP address is programmed in this sec- tion, the unit will operate with static IP (DHCP disabled). Sections [002] and [003] must also be programmed when using static IP addresses. NOTE: Default for this section is Dynamic Host Configuration Protocol (DHCP) enabled. When enabled, the DHCP server will set values for: IP address [001], subnet mask [002], and gateway [003]. Programming an IP address in this sec- tion will disable DHCP (Static IP). [002] Ethernet IP Subnet Mask Default (255.255.255.000) Enter the Ethernet IP subnet mask of the communicator. Format is 4 fields, each field is 3 digits. Valid range: 000-255. NOTE: If DHCP is enabled, the DHCP server will assign the subnet mask for this section and the programmed value will be ignored. [003] Ethernet Gateway IP Address Default (000.000.000.000) Enter the Ethernet gateway IP address of the communicator. The gateway IP address is required when a router is used on the local network to reach the destination IP address specified in section [001]. Format is 4 fields, each field is a 3- digit decimal number. Valid range: 000-255. NOTE: If DHCP is enabled, the DHCP server will assign the gateway IP address for this section and the programmed value will be ignored. [005] System Toggle Options [3] Supervision Type Default(OFF) ON: Heartbeat 1 (commercial supervision). This supervision type is suitable for applications where swap detection is required on the supervisory packet. OFF: Heartbeat 2 (residential supervision). This supervision type is suitable for applications where supervision of the communication path to the receiver is required (no swap detection). NOTE: Commercial supervision is more data intensive than residential supervision and should only be used when required to meet the approval for the installation. [4] Primary Path Default (OFF) - TL2803G(R)E/TL280LE(R); (ON) - 3G2080(R)E)/LE2080(R) ON: Cellular channel is the primary path. Ethernet channel is the secondary path, if it exists. OFF: Ethernet channel is the primary path in a dual communicator. Cellular channel is the secondary path. [5] For Future Use [6] Remote Firmware UpgradeDefault (ON) ON: The communicator module firmware can be remotely upgraded using the Ethernet / Cellular paths. OFF: The communicator module firmware can not be remotely upgraded. Local firmware upgrade is still possible. [7] Alternate Test TransmissionsDefault (OFF). ON: When the periodic test transmission interval occurs, the test transmission will alternate between being sent to the primary and secondary receivers with each test transmission interval. OFF: When the periodic test transmission interval occurs, the test transmission will be sent to the programmed receiv- ers, based on the settings of the periodic test transmission reporting codes. [8] Cellular Low Signal Trouble. Default (OFF) This option masks the low signal trouble from generating cellular trouble. ON: A cellular trouble event is generated when the radio signal level falls below threshold level (average CSQ level is

4 or less).

OFF: A cellular trouble event is not generated when the radio signal level falls below threshold level (average CSQ level is 4 or less). 24 [006] System Toggle Options 2 [1]- IPv6 control ON - IPv4v6 Enabled. This option may be required by certain network providers. It is enabled at default in LTE com- municators for LATAM, Europe and Australia Off - IPv4 Only. This option is disabled at default in North American LTE communicators. [5] - Radio Not In Use (v5.6+)ON - Radio Not In Use - The cellular radio will be disabled, preventing any trouble conditions related to cellular from being indicated. This option applies to LATAM, European and Australian communicators and has no effect in NA products. Enable this if no SIM card is being used with the communicator. Off - Radio in Use [7] DLS Over Cellular.Default (ON). ON: DLS is enabled on the cellular path. OFF: DLS is disabled on the cellular path. NOTE: Program this toggle as OFF to prevent DLS from using the cellular path. NOTE: If this toggle is OFF, DLS sessions will occur on the Ethernet path only, regardless of the primary path set in section [005] toggle option [4]. If it is ON, the communicator will connect to the primary path first for DLS and if the session fails, the secondary path will be used. [8] Network Trouble Suppression.Default (OFF). ON: GSM/Ethernet/Supervisory troubles and restore signals follow delay timer as programmed in section [226]. OFF: GSM/Ethernet/Supervisory troubles and restore signals are sent immediately. [007] Primary