Manual
W115C – Manual
Enable doorbell camera notifications to the ADC-W115C The ADC-W115C uses the local network to ring when doorbell camera button is pressed. If there are multiple ADC- W115Cs on the account, they all ring when the doorbell camera button is pressed. Requirements • A service package that supports at least one doorbell camera. • A compatible doorbell camera: ◦ SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x) on the latest firmware ◦ Alarm.com Video Doorbell (ADC-VDB770) on the latest firmware • A compatible Wi-Fi connection: ◦ A minimum Normalized Signal Strength of 66% for the ADC-W115C and doorbell camera. For more details, see: ▪ For video devices Request the wireless signal strength of a video device. ▪ For the ADC-W115C Test the signal strength of an ADC-W115C. ◦ Wi-Fi router that supports multicast broadcasts which are used to ring the ADC-W115C. ◦ The ADC-W115C and doorbell camera must be on the same local network, but they do not need to be connected to each other directly. To configure a doorbell camera to ring the ADC-W115C:
1. Log into the Customer Website.
2. Click Video.
3. Click Settings.
4. Using the Video Device dropdown menu, select the desired doorbell camera.
5. Click Video Device Info.
6. Click to select Send button press notifications to Alarm.com Smart Chime.
7. Click Save.
Troubleshooting
If the ADC-W115C is not ringing when the doorbell camera button is pressed, verify the following:
1. Disable and re-enable Send button press notifications to Alarm.com Smart Chime.
2. Verify that the doorbell camera and ADC-W115C firmware is up to date.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Access_Points/Alarm.com_Smart_Chime_(ADC-W115C… Updated: Tue, 07 Feb 2023 07:57:04 GMT 1
3. Power down the ADC-W115C.
4. Disconnect power from the router and any applicable access points, and wait 2 minutes.
5. Reconnect power to each device starting with the router and ending with the ADC-W115C.
Verify the following router settings: The following steps require adjusting router settings. For more information about and help with changing router settings, refer to the router manual, router manufacturer, or customer's Internet Service Provider.
1. Multicast broadcasts are enabled on the Wi-Fi router.
1. Log into the router and verify that Multicast Packet Forwarding is enabled.
2. If Multicast Packet Filtering is disabled, enable it.
▪ If the router does not have a Multicast Packet forwarding/filtering option, then multicast broadcasts may not be an option on the router. Check with the Internet Service Provider or in the router's user manual to verify if the option is available. If a router does not support multicast broadcasts, it should be replaced with one that does support multicast broadcasts.
2. Verify that Wi-Fi Client Isolation is disabled. For some routers/access points, it is enabled by default.
◦ Wi-Fi Client Isolation may also be called Client Isolation or some variation of this. https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Access_Points/Alarm.com_Smart_Chime_(ADC-W115C… Updated: Tue, 07 Feb 2023 07:57:04 GMT 2